Technical assistance with augmented reality
Key Strengths
- Fast and effective first intervention feedback
- Reduced perception of distance between client and technician
- Direct and precise interaction
- Assistance without the need to connect to the client’s network
- Simultaneous translation for international support
- Cost Reduction of Intervention
Average First intervention waiting time
Machine downtime saved*
Service Benefits
Our mission is centered on understanding and satisfying the unique needs of our customers. Our employees have achieved a high degree of specialization in automation, focusing our activities from the beginning on special applications. This approach has allowed us to develop detailed expertise, enabling us to deeply understand our customers, their needs, especially their “hidden” needs.
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Immediate and Effective Assistance
Augmented reality allows us to provide immediate assistance, reducing wait times and enabling a quick assessment of the issue. This can lead to an immediate solution or the scheduling of a more targeted intervention.
Direct Technician-Operator Interaction
Our employees achieved a high degree of specialization in automation. Since from the beginning we have concentrated our activities on special applications and this approach enables competence in detail. This enable us to really understand our customers, their needs and also their “hidden” needs in order to build a long-term relationship with them.
Overcoming Connection Restrictions
Many companies have restrictions that prevent the use of remote management software. With augmented reality, the technician can guide the operator without the need to connect to company PCs, ensuring security and compliance with internal policies.
Simultaneous Translation
Our assistance system allows for simultaneous translation of conversations, facilitating communication with international clients and enhancing the effectiveness of support.
Freedom of Movement
Using AR glasses allows the operator to have free hands, improving mobility and safety during interventions in the laboratory.
Cost Reduction of Interventions
Augmented reality reduces the need for physical interventions, saving on travel and transportation costs. Minor issues can be resolved remotely, making the assistance more cost-effective.
OUR SOLUTIONS
Innovative Automation for Superior Lab Performance
Labotics’ solutions automate and optimize laboratory processes, enhancing productivity, repeatability, and safety while reducing environmental impact. Designed to meet diverse analytical needs, our technologies ensure efficiency and precision at every operational step.
Giotto – the newest automatic labeling solution
Giorgione – the newest automatic labeling solution for Petri dishes
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Write to us!
We are here to help! If you have any questions, requests, or need more information about our laboratory automation services, please do not hesitate to contact us.
Fill out the form below or send an email to our team, and we will get back to you as soon as possible.
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